Looking for a great place to work? We’re always accepting applications from qualified individuals.
View our current job openings below.
Crown and Bridge Lab Technician
About Pan-Am
Pan-Am Dental is a full service lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from Savannah’s amazing parks, shopping, dining, entertainment and beautiful beaches, and a short drive between Savannah and Charleston which offers historic landmarks filled with rich southern culture and beautiful low country landscape you won’t find anywhere else along the Atlantic Coast.
Position Description
As a Zirconia tech you will be in charge of finishing, staining & glazing milled zirconia crowns.
Position Responsibilities and Duties
- Use a handpiece to finish margins
- Adjust contact and occlusion
- Stain & Glaze Zirconia Crowns, have an eye for color matching
Qualifications
One year or combination of dental, lab, or precision hand and eye work.
Benefit Conditions:
- Waiting period may apply
Contract Renewal:
- Likely
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- No
Zirconia Fixed Dental Technician
About Pan-Am
Pan-Am Dental is a full service lab specializing in Crown & Bridge, Flexible & Traditional Partials, Implants, Full Denture and Orthodontic Appliances. We are located in the heart of Downtown Savannah, minutes from Savannah’s amazing parks, shopping, dining, entertainment and beautiful beaches, and a short drive between Savannah and Charleston which offers historic landmarks filled with rich southern culture and beautiful low country landscape you won’t find anywhere else along the Atlantic Coast.
Position Description
As a Zirconia tech you will be in charge of finishing, staining & glazing milled zirconia crowns.
General Duties & Responsibilities
- Use a handpiece to finish margins
- Adjust contact and occlusion
- Stain & Glaze Zirconia Crowns, have an eye for color matching
Qualifications
Minimum one year of prior experience as a technician in Zirconia.
Job Type: Full-time
Pay: Based on experience
Work Schedule: Monday – Friday, 8:30am – 5:00pm
Benefits
- Medical, Dental, Life
- 401k with healthy match
- PTO & Sick Time
- Early afternoons on Friday (Leave by 3pm)
Relocation Benefits Offered
Savannah Economic Development Authority Relocation Application
Customer Service Representative
Statement of Purpose:
A Customer Experience Associate is a member of the primary contact team for customers interested in the products and service we offer. Customer Experience Associates are to provide superior service to all current and prospective customers over the phone and via email dedicated to resolving case issues including case inquiries, product questions, billing questions, and complaints. This position will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure all case issues requiring or involving customer contact are handled in a timely and professional manner. A Customer Experience Associate will be responsible for understanding a problem, identifying the solution, and following through to ensure an acceptable resolution is achieved.
Description of responsibilities include but are not limited to:
- Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.
- Calls for cases not meeting due date, shades needed, photos & simple dentists requests.
- Act as a liaison between the technicians and offices for providing product and technical advice.
- Proactively contact former and new office business targets on a structured basis utilizing call volumes to drive existing office growth and retention, as well as new office penetration.
- Service offices and dentists regarding pricing, products, complaints, etc.
- Record all customer contact information through LabTrac (Salesforce)
- Assist Account Managers in building and maintaining relationships
- Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
- Ability to multi-task, prioritize and manage time effectively.
Qualifications
- Minimum of 2 years customer service experience.
- Experience in working in a fast paced and goal-oriented environment.
- Minimum of 2 years dental experience preferred.
- Must be proficient with computers, with the ability to learn, understand, and fully utilize new programs and software.
- Strong working knowledge of dental lab processes, workflows, vernacular, and materials preferred.
- Excellent verbal and written communication skills.
- Ability to type 45+ WPM
- Ability to reliably work a full-time M-F, 8:30-5:00 schedule
- Strong ability to use de-escalation tactics and persuasion preferred
- Strong ability to multi-task
