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View our current job openings below.
Position Description
They are a member of the primary case entry team. They are responsible for ensuring that customer products are entered into the data base system quickly and correctly.
General Duties & Responsibilities
- Receives case, opens case and identifies contents and customer order requests.
- Accurately enter information on incoming cases into computer system and generate work tickets.
- Code cases in for data entry
- Make necessary changes to computer work tickets to place cases on “hold”, change dates, codes, etc.
- Scanning of paperwork for each case for electronic storage
- Look up previous paperwork in files as needed for case information or reworks.
- Understand case flow schedule of operations.
- All other duties as assigned.
Qualifications
Should be proficient in relevant computer applications, have knowledge of customer service practices and principles, excellent data entry and typing skills, and superior listening, verbal, and written communication and comprehension skills.
Skills and Abilities Required
- Should be proficient in relevant computer applications.
- Computer Skills
- Have knowledge of customer service practices and principles
- Excellent data entry and typing skills (45+WPM)
- Basic software knowledge– Navigate Labtrac efficiently.
- Superior listening, verbal, and written communication and comprehension skills.
- Understand different script terminologies for case entry.
- Must be able to read, write, speak and understand English.
- Strong attention to detail
- Strong ability to multi-task.
- Knowledge of dental anatomy and terminology preferred.
Statement of Purpose:
A Customer Experience Associate is a member of the primary contact team for customers interested in the products and services we offer. Customer Experience Associates are to provide superior service to all current and prospective customers over the phone and via email dedicated to resolving case issues including case inquiries, product questions, billing questions, and complaints. This position will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure all case issues requiring or involving customer contact are handled in a timely and professional manner. A Customer Experience Associate will be responsible for understanding a problem, identifying the solution, and following through to ensure an acceptable resolution is achieved.
Description of responsibilities include but are not limited to:
- Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.
- Take customer payments through internal accounting software (NetSuite)
- Calls for cases not meeting due date, shades needed, photos & simple dentists requests.
- Act as a liaison between the technicians and offices for providing product and technical advice.
- Proactively contact former and new office business targets on a structured basis utilizing call volumes to drive existing office growth and retention, as well as new office penetration.
- Service offices and dentists regarding pricing, products, complaints, etc.
- Record all customer contact information through LabTrac
- Operate internal phone systems and CRM platforms (Xima and Zoho)
- Assist Account Managers in building and maintaining relationships
- Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
- Ability to multi-task, prioritize and manage time effectively
Qualifications
- Minimum of 2 years customer service experience.
- Experience in working in a fast paced and goal-oriented environment.
- Minimum of 2 years dental experience preferred.
- Must be proficient with computers, with the ability to learn, understand, and fully utilize new programs and software.
- Strong working knowledge of dental lab processes, workflows, vernacular, and materials preferred.
- Excellent verbal and written communication skills.
- Ability to type 45+ WPM
- Ability to reliably work a full-time M-F, 8:30-5:00 schedule
- Strong ability to use de-escalation tactics and persuasion preferred
Strong ability to multi-task
Statement of Purpose:
A Quality Assurance Representative is a member of the Quality Assurance Team and is responsible for ensuring that all products and services meet the highest standards of quality and accuracy. They are to act as the liaison between dental technicians and dental offices to ensure products are fabricated correctly and in a timely manner. Furthermore, they are to take ownership of cases that require additional information and attention.
Position Description
They are a member of the Quality Assurance team. They are responsible for
- Case Questions
- Correspondence to and from the lab regarding outsourced cases
- Quality Control
- Customer communication regarding technical issues
General Duties & Responsibilities
- Ensuring that all products are evaluated thoroughly and are correct per the Rx specification. Furthermore, they are to ensure that the product itself meets production standards and specifications.
- Performs inspections of products manufactured by dental technicians.
- Serves as a liaison between dental technicians and dental offices.
- Performs quality control inspections according to quality standard procedures.
- Communicates with colleagues, dental technicians, and managers in a prompt articulate manner.
- Produces constructive feedback for dental offices regarding technique.
- Seeks advice and input from technicians and managers as needed.
- Promptly evaluate, investigate, and respond to all case questions.
- Ensures quality, timely, detailed, and professional communication between lab and customer at all times.
- Takes ownership in the success of the Quality Assurance team, striving for excellence and continuously identifying opportunities for improvement in all team functions and processes.
Qualifications
Must have exceptional attention to detail and excellent communication skills. Applicant must also be proficient in relevant computer applications, have knowledge of the dental prosthetic industry, and have outstanding organizational skills.
Skills and Abilities Required
- Computer skills
- Data entry skills
- Strong attention to detail
- Must be able to read, write, speak, and understand English.
- Appropriate knowledge of dental anatomy and terminology.
Advanced knowledge of all products and services offered by Pan-Am
Job Description: Laboratory/production position assisting all production departments as needed to facilitate and expedite production workflows. This is an entry level laboratory position providing support to laboratory departments. The role is detail-oriented, time-sensitive, and production-driven.
Position Type: Full Time
Pay Rate: $18/hour
Roles and Responsibilities:
- Post-process, sort and organize 3D printed parts.
- Sort and combine zirconia crowns with corresponding modelwork
- Sort and organize implant parts from manufacturer with lab cases in production.
- Sort, organize, and package outbound cases.
- QC, package, and sort for shipping all completed In-House cases.
- Post Milling Zirconia Work: Cut crowns and remove sprues from Zirconia pucks.
- Organize crowns for sintering.
- Any other duties assigned by Laboratory Manager
Requirements:
- Strong attention to detail.
- Ability to read, write, and understand English.
- Ability to communicate effectively.
- Ability to maintain professional demeanor at all times.
- Ability to sit and/or stand for up to 8 hours.
- Ability to safely lift at least 40lbs.
- Knowledge of dental prosthetics a plus.
- Dental Laboratory experience preferred.