Privacy Policy

Pan-Am Dental LLC – SMS and MMS Communication Policy

By using Pan-Am Dental LLC services, including enrolling in our text messaging communications (SMS and MMS), you expressly consent to the collection, use, and sharing of your personal information as described in our Privacy Policy and Terms of Service. You acknowledge that you have read, understood, and agree to our Terms of Service and Privacy Policy, including terms related to data collection, communication, and security.

1. Description of Messaging Service
By opting into Pan-Am Dental LLC’s text messaging services, you agree to receive Customer Care and Account notification related to our services, products, and patient communications. Message frequency may vary but will not exceed three to five messages per day unless triggered by a notification event. Message and data rates may apply depending on your mobile carrier plan. Consent to receive text messages is not a condition of purchase or service.

2. Opt-Out Instructions
You may opt out of receiving messages at any time by replying to any message with the word STOP. Once we receive your opt-out request, we will promptly remove your number from our messaging list. 

3. Help Instructions
For help or more information, reply “HELP” to any message.

4. Use and Protection of Your Information
We use your personal information solely to provide, maintain, and improve our services, process transactions, and communicate with you. We do not sell, rent, or share your mobile information with third parties for marketing purposes. We may share your data only with trusted third-party service providers for the sole purpose of delivering SMS/MMS messages on our behalf, or as required by law.

5. HIPAA and Patient Confidentiality
By subscribing to this messaging service, you confirm that you are the care provider or authorized recipient of patient information. You are responsible for maintaining the confidentiality of any patient information received on your personal device. Pan-Am Dental LLC is not liable for unauthorized access, disclosure, or breaches of patient information due to device compromise or mishandling.

6. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery of text and multimedia messages is subject to effective transmission by your mobile carrier and cannot be guaranteed.

7. Security and Retention
Your personal information is stored securely and is accessible only by authorized personnel. We implement administrative, technical, and physical safeguards to protect your information. We retain your information only as long as necessary to provide our SMS/MMS services or as required by law.

Your continued use of Pan-Am Dental LLC services constitutes your ongoing consent to these terms. We reserve the right to update this SMS and MMS Communication Policy as needed.

8. Agreement to Receive SMS Messages 

By providing your mobile number, you agree that Pan-Am LLC may send you periodic SMS messages containing updates on system interruptions. Opt-In Message method is a verbal agreement by customer and Pan-Am Dental LLC.  Message frequency depends on our need to communicate any disruptions with you.  You may unsubscribe at any time by replying STOP.  For help, reply with the word HELP.  Message and data rates may apply.  You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.  Data obtained from you in connection with the SMS service may include your cell phone number, your carrier’s name, and the date, time and content of your messages, as well as other information that you provide.  We may use this information to contact you and to provide the services you request from us. By subscribing to or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.

Will I be charged for the text messages I receive? We will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider.  Please reach out to your wireless provider if you have questions about your text or data plan.

9.Health Data Collection, Use, and Disclosure

Pan-Am Dental LLC may access, collect, and process certain health-related information in the course of providing our services. This information may include, but is not limited to, patient names, case details, treatment information, dental scans, and other data necessary to fulfill dental laboratory services.

We use this information strictly for the following purposes:

• • To provide, manage, and fulfill dental laboratory services

• • To communicate with dental professionals regarding cases and orders

• • To improve service quality and operational efficiency

• • To comply with applicable legal and regulatory requirements

We do not sell or rent health data to third parties. Health-related information is only shared with authorized personnel, affiliated partners, or service providers as necessary to deliver our services and operate our business, and always in accordance with applicable privacy laws and regulations.

---

10.Data Retention and Deletion

We retain personal and health-related data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you wish to request the deletion of your personal or health-related data, you may do so by contacting us at info@panamdl.com. Upon receiving a verified request, we will:

• • Delete or anonymize your data within a reasonable timeframe, unless retention is required for legal, regulatory, or operational purposes

• • Notify you once the deletion request has been completed

Please note that certain data may be retained as required to comply with legal obligations, resolve disputes, or enforce our agreements.

Privacy Policy for SMS Messaging

Effective Date: 3/11/2026

Links:
Terms and Conditions: https://panamdl.com/terms-and-conditions/
Privacy Policy: https://panamdl.com/privacypolicy/
National Do Not Call Registry: https://www.donotcall.gov/

Introduction
At Pan-Am Dental LLC, protecting your privacy is our priority. This Privacy Policy explains
how we collect, use, and safeguard your information when you opt into our SMS program.
By enrolling, you agree to these terms, which comply with the Telephone Consumer
Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

Information We Collect
Phone Number: The mobile number you provide to receive SMS messages.
Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response
keywords).
Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or
paper).

How We Use Your Information
We use your information to:

• • Send SMS messages such as, but not limited to, notifications, updates, and reminders
    based on your opt-in preferences.

• • Demonstrate regulatory compliance with TCPA and Campaign Registry requirements.

• • Improve messaging services and measure engagement.

One-to-One Consent Requirement
Opt-in consent applies solely to Pan-Am Dental LLC. We do not share your consent with
third parties or affiliates unless you expressly agree.

Message Frequency & Data Rates
SMS message frequency will vary but will not exceed 3-5 unless there is a notification event
or the customer requires more updates. Message and data rates may apply. Please check
with your mobile carrier for details.

Opt-Out & HELP Instructions
Text STOP to any message to unsubscribe immediately.
Text HELP for assistance or contact us at: 866-726-2635

Email: info@panamdl.com
Phone: 912-581-4690 or 912-235-0625

Data Sharing & Disclosure
We will never sell your data.
We may share limited data with service providers (such as messaging platforms or carriers)
strictly for SMS delivery purposes and under confidentiality agreements.

Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your
personal information. However, no transmission or storage system can be guaranteed to be
100% secure.

Record-Keeping & Proof of Consent
We retain all opt-in and opt-out records, including timestamps and methods of consent, to
comply with regulatory requirements.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or
business practices. Any significant updates will be communicated via SMS or posted on our
website.

Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences,
you can contact us at:

Email: info@panamdl.com
Phone: 912-581-4690 or 912-235-0625
Address: 541 E. Liberty St. Savannah, GA 31401

SMS Terms and Conditions

Effective Date: 3/11/2026

Introduction
By joining the SMS program provided by Pan-Am Dental LLC, you agree to receive recurring
text messages such as notifications, updates, and reminders on the number you provide.

Opt-In Consent

Participation requires explicit one-to-one consent. By opting in, you consent to receive SMS
messages from Pan-Am Dental LLC only. Your consent will not be shared with other
companies or third parties without your direct approval.

You may opt into our SMS program using one or more of the following methods:

• • Verbal Consent: Providing permission after hearing a compliant SMS disclosure.

Text Consent: By responding yes to this message, you consent to receive SMS messages
from Pan-Am Dental Lab LLC for SMS Messages. Message frequency varies but will not
exceed 3–5 messages per day unless a notification event occurs. Message & data rates may
apply. Reply HELP for help. Reply STOP to opt out. Your mobile information will not be
shared with third parties or affiliates for marketing or promotional purposes.
Message Frequency
You will receive no more than 5 unless necessary for case updates, notifications, or service-
related alerts. Standard carrier message and data rates may apply.

Opt-Out Process
You may opt out of SMS messages at any time:

• • Reply STOP to any message to unsubscribe.

• • Reply HELP for assistance.

• • Contact us directly:

Email: info@panamdl.com
Phone: 912-581-4690 or 912-235-0625

Privacy Policy

Your mobile number and interaction data are governed by our Privacy Policy:
https://panamdl.com/privacypolicy/

Message & Data Rates
Standard message and data rates may apply according to your mobile carrier plan. Pan-Am
Dental LLC is not responsible for carrier fees or charges.

Changes to Terms
Pan-Am Dental LLC reserves the right to update these Terms and Conditions at any time.
Any significant changes will be communicated via SMS or posted on our website.

Contact Information
Email: info@panamdl.com
Phone: 912-581-4690 or 912-235-0625
Address: 541 E. Liberty St. Savannah, GA 31401